Refund policy

REFUND & RETURN POLICY

Last Updated: July 21, 2026

At POPCLTR, we take pride in creating premium, limited-quantity streetwear. We want you to be satisfied with your purchase. Please read our policy carefully before placing an order.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging where possible.
Be free from stains, odors, washing, or alterations.

Items that do not meet these conditions cannot be accepted.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items.
Gift cards.
Items marked as Final Sale.
Customized or personalized products.
Products damaged through misuse, washing, or normal wear after delivery.

Wrong, Damaged, or Defective Items

If you receive:

the wrong item,
a damaged product, or
a manufacturing defect,

please contact us within 48 hours of delivery.

Email us at:

solomonagbedee@gmail.com

Include:

Your order number.
Photos showing the issue.
A brief explanation of the problem.

If approved, we will replace the item or issue a full refund where appropriate.

Exchanges

We only exchange items if:

You received the wrong item.
The product has a manufacturing defect.
The item arrived damaged.

If you ordered the wrong size or changed your mind, exchanges are subject to stock availability and you will be responsible for return and reshipping costs.

Because many POPCLTR releases are limited, we cannot guarantee availability of replacement sizes.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable.

Return Shipping

Unless the return is due to our mistake (such as receiving the wrong or defective item), customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be cancelled.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery times are outside our control.

If your package appears lost, we will assist you in opening an investigation with the shipping carrier, but we cannot guarantee reimbursement for delays caused by the carrier.